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Terms and Conditions

Algemene voorwaarden IJsbaan Leuven

AJLM bv - Ice Rink Leuven
Ondernemenweg 1
3001 Leuven
+32 (0) 16 / 40.30.60
This email address is being protected from spambots. You need JavaScript enabled to view it.
https://www.ijsbaanleuven.be
BE0472635468
RPR Leuven

Table of contents general conditions

General

These general terms and conditions regulate the use of the website of AJLM bvba - Ice Rink Leuven, with company number BE0472.635.468, with registered office: Ondernemenweg 1, 3001 Heverlee, Belgium, hereinafter referred to as Ice Rink Leuven.

Our general terms and conditions always apply when placing a reservation or purchasing tickets, or reserving ice for training, competitions or events (eg fun hockey, birthday parties or other).

Every order through our website implies a payment obligation.

Our website was created by Ice Rink Leuven and is maintained by Ice Rink Leuven.
Our customers may view and print all available information free of charge for their own use, but never for commercial purposes.

By placing an order or reservation through our website, the user agrees to these general terms and conditions. These are always available on our website. By placing an order or reservation, the customer declares to be commercially competent.

We recommend minors to always be accompanied by an adult or their legal guardian.

Orders are always assumed to be for non-professional purposes.

We recommend that professional customers contact us via This email address is being protected from spambots. You need JavaScript enabled to view it. for more information.

We reserve the right to change or adapt these general terms and conditions at any time without prior notice to changed circumstances or legal provisions. If one or more parts of these terms and conditions would not be in accordance with the current legislation, all other parts that are not covered by this legislation will continue to apply.

For everything not covered by these general terms and conditions, only Belgian law applies. In case of dispute, only the courts of Leuven are competent.

The official language for all orders or reservations is Dutch. If desired, the customer can always contact Ice Rink Leuven via This email address is being protected from spambots. You need JavaScript enabled to view it.. We will always do our utmost to help you in another language. Only the Dutch version of these general terms and conditions is binding, any translations are purely for information. Also for the website, only the Dutch version is completely correct. Any translations are here also purely informative.

Customers can always reach us through the contact form that can be found on our website or by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. We always do our best to answer your question within 24 hours.

Accidents, insurance

Our activities have a sporty character and participation in our activities is always at your own risk. The customer always decides whether he / she takes part in the activities. Ice Rink Leuven does everything possible to provide the safest possible environment. Ice Rink Leuven is in no way liable for damage, loss or theft to property or damage to persons (participants or third parties). Ice Rink Leuven has a BA insurance in case Ice Rink Leuven is held liable through negligence for possible damage to goods or persons. Any injuries as a result of your participation are covered through your normal health insurance fund and you are protected against any damage to goods or persons through your "family" insurance.

Place orders or reservations

You can only place orders or reservations via the website of Ice Rink Leuven. You cannot place orders or reservations by phone.

All orders are believed to be for non-professional purposes.

Orders are only accepted after providing the necessary identification data, and while stocks last. The customer is fully responsible for the correctness of the identification data provided by him / her (including telephone number, postal address, e-mail address, VAT or Company number).

The customer is expected to go through the entire sales or reservation process on the website, as well as the (possible) payment process. In all cases, the customer will be asked to agree to the general terms and conditions and can always consult them on the website.

The purchase of tickets or other products and making a reservation implies that you agree to the general terms and conditions as can be found on the website. After payment, the customer will receive a confirming e-mail from Ice Rink Leuven, at the e-mail address provided by the customer. The customer is responsible for the correctness of the data provided. The person on whose behalf the reservation is made will be considered solely responsible for this reservation and its payment.

Delivery of the order

The delivery of the order is always done electronically, unless specifically indicated otherwise on the website. The customer will receive an e-mail with the purchase and admission ticket at the specified e-mail address. Responsibility for sending by e-mail passes to the customer from the moment of delivery of the e-mail to the customer's provider. The customer is responsible for the security of the e-mail program used.

If the customer has not received an email, the customer can contact Ice Rink Leuven via This email address is being protected from spambots. You need JavaScript enabled to view it., or via the contact form on the website. If the customer does not have a printer or smartphone available, a personal identification document and the order number, which can be found on the proof of purchase, are sufficient. Only the person in whose name the reservation was made can gain access to the ice rink. Only possession of a valid admission ticket or a reservation code entitles you to access the ice rink and any rented equipment.

The delivery time only starts from the moment of receipt of the payment. We always try to keep the delivery time as short as possible, but will be a minimum of 1 day and a maximum of 30 days. Ice Rink Leuven is not responsible for any delays caused by the transport company.

Each admission ticket, proof of purchase or reservation code can only be used once, unless explicitly stated otherwise. It is not allowed to pass on, duplicate or copy tickets, purchase receipts or reservation codes in any way.

Rates

Individual rates

Individual tickets are only valid on the day of purchase, and only during the public skating session for which they were purchased.

It is not possible to leave the ice rink while skating.

When purchasing tickets that reserve a place for a specific skating session or ice rental, the customer does not have a right of withdrawal. Each purchase is only valid on the date and time chosen by the customer. Exchanging or exchanging to another moment is not possible.

Group rates

All group rates are only valid after reservation. Group rates are possible from 15 people. Group reservations must be made at least 48 hours in advance. Only institutions are exempt from these conditions. They must bring proof of identification from the institution.

Actions and benefit formulas

Promotions and benefit formulas can never be combined or extended after the date stated on the discount coupon. If the customer pays with a discount coupon (of any form), the value of which is greater than the total of the order for which the coupon is used, no refund of the difference is possible in any way. Discount coupons are always only usable once.

Gift cards

Skate rental is included in the price. Vouchers are valid for 1 year from date of purchase, and can be used during all public skating sessions, including Disco skating sessions.

Receipts are not name specific. There is no replacement or refund for loss or theft. Gift vouchers are not sent. These can only be picked up.

The order confirmation sent by email to the email address provided by the customer is not valid as an admission ticket.

For gift vouchers, the customer has a right of withdrawal of a maximum of 14 days, which commence after receipt of the vouchers, be it in digital or physical form. If you want to make use of the right of withdrawal, it is sufficient to contact us via the form on the website or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. This message should contain at least the following:

  1. Clearly state that you want to use the right of withdrawal.
  2. Description of the purchased items.
  3. A copy of the proof of purchase.
  4. The email address used during the purchase.
  5. State the account number (BIC & amp; IBAN) to which any repayment must be made.
The customer cannot make use of the right of withdrawal if the products have already been used in whole or in part. The customer accepts that the right of withdrawal expires with any use.

10 Session cards

10 Session cards are valid indefinitely and are not name specific. These are valid during all public skating sessions. There is no possibility of replacement in the event of damage, loss or theft of the card. The 10-session cards never include skate rental.

Payments

The prices stated on the website are always inclusive of VAT, with the exception of intra-Community shipments to taxable persons abroad, for which a VAT rate of 0% applies. The customer is responsible for the correctness of the VAT number provided.

If the customer pays with a coupon (of any form), the value of which is greater than the total of the order for which the coupon is used, there is no refund of the difference in any way.

Professional customers who wish to pay by invoice can always let us know by sending an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. or can indicate this within the reservation module on the website.

Right of withdrawal

When purchasing tickets that reserve a place for a specific skating session or ice rental, the customer does not have a right of withdrawal. Each purchase is only valid on the date and time chosen by the customer. Exchanging or exchanging to another moment is not possible.

For gift vouchers, the customer has a right of withdrawal of a maximum of 14 days, which commence after receipt of the vouchers, be it in digital or physical form. If you want to make use of the right of withdrawal, it is sufficient to contact us via the form on the website or by e-mail to the address This email address is being protected from spambots. You need JavaScript enabled to view it. This message must contain at least the following:

  1. Clearly state that you want to use the right of withdrawal
  2. Description of the items purchased
  3. A copy of the proof of purchase
  4. The email address used to purchase
  5. State the account number (BIC & amp; IBAN) to which any repayment must be made

If it concerns physical products, the customer must return them (with costs for their own account) to us in the same condition as in which they were received. We reserve the right to make partial non-refund of returned products if the packaging has been opened or damaged in any way beyond checking the contents. If necessary, we will withhold refunds until all affected products are back in our possession.

The customer cannot make use of the right of withdrawal if the products have already been used in whole or in part. The customer accepts that the right of withdrawal expires with any use.

Ice Rentals

Reservations for ice rental can only be made via the website or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. Ice bookings are rented in order of reservation. Under no circumstances will ice rental be refunded, credited or adjusted after payment.

Rates are per hour and include 50 minutes of effective ice time and 10 minutes of ice cleaning.

If the ice cleaning takes longer than the planned time, beyond our control, the customer has no right to stay on the ice longer than the rented ice period. This is always discussed and arranged with the responsible ice master.

Ice mop: 1 ice mop is included per reservation. From 3 consecutive hours one can request an ice mop every 60 minutes and is included in the price. If you want to mop more ice, an extra ice mop will be charged at €30.00 per time.

Reservations are awarded in this order of importance:

  1. Public skating sessions
  2. Events
  3. Clubs located in Leuven:
    1. Youth
    2. Seniors
    3. Recreationists
  4. Existing customers
  5. Extra hours of existing customers
  6. New customers

Ice Rink Leuven reserves the right to change, amend or cancel all reservations for specific events that require specific ice periods, in order to make maximum use of our infrastructure. This may result in moving, changing or canceling your scheduled ice periods in order to best serve the overall customer base.

We plan up to 12 months in the future and need flexibility to adapt our schedule to tournaments, figure skating competitions or special events. Ice Rink Leuven will never give notice of updates or changes to the schedule less than 14 days in advance.

Ice Rink Leuven will always do its best to limit the number of special events, but sometimes there are opportunities that are important for the turnover of Ice Rink Leuven. We apologize in advance for any inconvenience this may cause and do our best to limit this for all parties involved.

All competitions and practices must be completed at the end of the rental ice period. All teams, skaters and materials used must be removed from the ice by the end of the rental period. It is expected that all used materials will be put back in place by the users.

The person in whose name the reservation is made is responsible for leaving the used dressing rooms and materials in good condition. All costs, caused by the users of this reservation, will be recovered from the responsible person.

No equipment is included in the ice rental. This must always be requested and paid separately.

(Professional) customers are not allowed to offer services that are already available, such as sharpening skates.

For all information you can contact us by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.. An identification document is always requested as a guarantee for the rented materials.

If the material is not returned complete or damaged, the costs will be recovered from the user.

Payment conditions ice rental
  • Unless specifically stated or agreed otherwise, an advance of at least 30% of the total price is always requested, with a minimum of € 30.00. An advance is non-refundable in the event of cancellation, even if it falls within the cancellation period.
  • Professional customers who wish to pay by invoice can always let us know by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or can indicate this within the reservation module on the website.
 
Cancellation conditions ice rentals
  • If the booking consists of more than 20 hours in 1 month, there is a cancellation period of 120 days.
  • If the booking consists of more than 5 hours in 1 month, but less than 20, there is a cancellation period of 90 days.
  • If the booking consists of less than 5 hours in 1 month, there is a cancellation period of 60 days.

This means that cancellation is only possible if there are more days (than the specified number) between the date of the reserved ice period and the date of cancellation. If there are fewer days in between, cancellation is no longer possible. All cancellations must be sent by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. There is no cancellation if you do not receive a confirmation from Ice Rink Leuven via e-mail.

The cancellation cost within the allowed term is always 30% of the total ice rental, increased by €30.00 per canceled hour of ice for lost turnover in the catering area. Outside the allowed period, the cancellation cost is 100% of the total ice rental, plus € 50.00 per canceled hour of ice for lost turnover in the catering area.

Rent a room

Reservations for the room can only be made via the website or by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. The room is rented in order of reservation. Under no circumstances will sums already paid be refunded, credited or adjusted after payment. Rates are per hour.

Reservations are awarded in this order of importance:

  1. Events
  2. Clubs located in Leuven:
    1. Youth
    2. Seniors
    3. Recreationists
  3. Existing customers
  4. Extra hours of existing customers
  5. New customers

Ice Rink Leuven reserves the right to change, amend or cancel all reservations for specific events that require specific periods, in order to make maximum use of our infrastructure. This may result in moving, changing or canceling your scheduled periods in order to best serve the overall customer base.

We plan up to 12 months in the future and need flexibility to adapt our schedule to tournaments, figure skating competitions or special events. Ice Rink Leuven will never give notice of updates or changes to the schedule less than 14 days in advance.

Ice Rink Leuven will always do its best to limit the number of special events, but sometimes there are opportunities that are important for the turnover of Ice Rink Leuven. We apologize in advance for any inconvenience this may cause and do our best to limit this for all parties involved.

The room must be completely vacated and tidy by the end of the rented period. It is expected that all used materials will be put back in place by the users.

The person in whose name the reservation is made is responsible for leaving the materials used in good condition. All costs, caused by the users of this reservation, will be recovered from the responsible person.

If the material is not returned completely or damaged, the costs will be recovered from the user.

Payment conditions for room hire
  • Unless specifically stated or agreed otherwise, an advance of at least 50% of the total price is always requested, with a minimum of €15.00. An advance is non-refundable in the event of cancellation, even if it falls within the cancellation period.
  • Professional customers who wish to pay by invoice can always let us know by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or can indicate this within the reservation module on the website.
 
Cancellation conditions room
  • If the booking consists of more than 20 hours in 1 month, there is a cancellation period of 30 days.
  • If the booking consists of more than 5 hours in 1 month, but less than 20, there is a cancellation period of 15 days.
  • If the booking consists of less than 5 hours in 1 month, there is a cancellation period of 5 days.

This means that cancellation is only possible if there are more days (than the specified number) between the date of the reserved period and the date of cancellation. If there are fewer days in between, cancellation is no longer possible. All cancellations must be sent by e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.. There is no cancellation if you do not receive a confirmation from Ice Rink Leuven via e-mail.

The cancellation cost within the allowed period is always 50% of the total rent. Outside the allowed period, the cancellation cost is 100% of the total rent.

Fun hockey & Fun Soccer

Participating in a fun hockey or fun soccer is entirely at your own risk. The ice rink or its operators are not responsible for any physical or material damage.

Everyone must be present at the latest 40 minutes before the start of the fun hockey. In the event of a delay due to late arrival of the customer, the end time remains unchanged, and the activity is thus shortened without price change.

The seller has the right to charge for any damage caused by the fault of the customer.

Payment conditions related to funhockey or funsoccer
  • The advance must be paid immediately, online. The customer also has the option to pay the full amount directly when booking via the online reservation system.
  • There is no reservation without payment of at least the deposit. The customer will automatically receive confirmation of the reservation by email at the address specified by the customer. The customer is responsible for the correctness of the email address provided.
  • The balance of the activity must be paid the day itself at the cash desk in the cafeteria. This can be done with cash or with bancontact or Maestro or Visa.
  • Professional customers who wish to pay by invoice can always let us know by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or can indicate this within the reservation module on the website.
Cancellation conditions Funhockey or Funsoccer
  • If you cancel a reservation within 7 calendar days of booking, your deposit will be refunded if there are at least 21 calendar days between the date of cancellation and the date of your planned activity.
  • If you cancel a reservation, later than 7 calendar days after reservation, and there are at least 21 calendar days between the date of cancellation and the date of your activity, the advance payment is sufficient as a cancellation fee.
  • If you cancel a reservation, later than 7 calendar days after reservation, and there are less than 21 calendar days between the date of cancellation and the date of your activity, the cancellation fee is € 250.00.

Patches

Discounts are calculated automatically. Orders must be paid immediately online.

Cancellations are not possible. Movements are only possible in consultation with the ice rink, must be requested at least 72 hours in advance by email to This email address is being protected from spambots. You need JavaScript enabled to view it. , and are only possible if the original patch is not full. You can still reserve a place at the moment, subject to immediate payment. Reservations can be made via the website up to 1 hour before the start of the patch.

All skaters must report to the box office before entering the ice.

Security

Safety is very important to Ice Rink Leuven. That is why we ask that all skaters leave the ice at the end of the rented ice period or the public skating turn. When the ice machine port opens, all material must be removed from ice and put back in place by the users. All skaters must also leave the ice rink at that time. An audible signal will be used to indicate the end of the ice period.

Customers must at all times adhere to the House rules of Ice Rink Leuven. These are available both on the website and in the entrance hall of Ice Rink Leuven. The instructions of the personnel of Ice Rink Leuven must be followed at all times.

Website

Ice Rink Leuven pays a lot of attention to its website, but cannot be held responsible for any problems caused by the use of this website. All possible precautions are taken to prevent the user of the website from being inconvenienced.

Ice Rink Leuven cannot be held responsible for any viruses that are placed on our website by third parties, not even if they cause damage to the medium with which the user visits the website. The user is responsible for protecting the medium with which the website is visited, such as anti-virus software or a firewall.

The user of the website is solely responsible for keeping his or her user data confidential. If abuse is discovered, you can always report this by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it.. Ice Rink Leuven will then do its best to find out and remedy the cause.

Ice Rink Leuven pays a lot of attention to the correctness of the published data, but cannot guarantee that it is complete, exact and reliable, or that it is completely up to date. Ice Rink Leuven can at any time, without prior notice, adjust, update or suspend the website for maintenance. We always strive to keep the ease of use for the visitor optimal. By visiting the website, or parts of it, the user agrees to these conditions.

Ownership

This website, the source code, and all parts thereof are the intellectual property of Ice Rink Leuven. These are protected by copyright. All rights not expressly granted herein are reserved.

Disclaimer

Found an error in our translations?

This website is a translation of www.ijsbaanleuven.be and is for information only for our English-speaking customers. The information on this site may be out of date or incorrect, even though we do our best to keep it as correct as possible. All correct information can be found on www.ijsbaanleuven.be.