TPL_OFFCANVAS_EMPTY_ERROR

Privacy

IJsbaan Leuven Privacy Policy

For the processing of reservations and purchases, private data is requested from the customer.

IJsbaan Leuven will only use this information for internal use and will never sell it to third parties. We always do what is necessary to keep your data safe with the most current forms of protection and to prevent theft of this data.

Safeguards Privacy

Ensuring the privacy of visitors is an important task for us. That is why we describe in this privacy policy what information we collect and how we use this information.

Consent

By using the information and services on IJsbaanleuven.be, you agree to our privacy policy and the terms and conditions that we have included herein.

 
How do my data end up at Ice Rink Leuven ?
If you make a reservation at Ice Rink Leuven or use our services, we (often) need data from you. You usually fill this in on the forms on our website or pass it on by telephone.
Your data will only be used for the purpose for which we received them, which is to make your order or reservation possible, or the invoicing thereof. Did you give us your name and address to receive a brochure? Then we only use your data to provide you with that brochure and information on that subject and not to send other material.
  • Public skating sessions: Name, first name, email address, telephone number, municipality, payment details
  • Birthday parties: Name, first name, email address, telephone number, municipality, payment details
  • Skating lessons: Name, first name, email address, telephone number, municipality, payment details
  • Group reservations: Name, first name, email address, telephone number, municipality, payment details, type of group, ages
  • Ice rentals: Name, first name, email address, telephone number, municipality, payment details, type of group, ages
  • Teambuildings: Name, first name, email address, telephone number, municipality, payment details,
  • Hospitality: Name, first name, email address, telephone number, municipality, payment details, type of group, ages, food preferences or allergies
Your data will not be kept longer than necessary to fulfill the purpose for which we received it. You should also know that in some cases we are legally obliged to keep this information longer, for example billing information in the bookkeeping.

Your personal data is stored in the following way:

Will my data be passed on?
Your data will not be passed on to other persons or companies, unless this is legally required or necessary to make your order or reservation possible. We conclude agreements with organizations that process your data on our behalf, e.g. with the supplier of the reservation platform. In this way we ensure that they also handle your data safely and confidentially. Ice rink Leuven remains responsible for the processing of your personal data.

We also use other platforms for our services, such as Twitter, Facebook and Mailchimp. Ice rink Leuven has no influence on the way in which those external platforms handle your personal data. Your data may end up outside the EU. You can find out how these companies handle your data in their privacy statements.

In accordance with the GTC, you as a customer/supplier have the following rights:

  • Right of access: this means that you can request information about the processing of your personal data, that you can access this data and request a copy.
  • Right to correction: this means that you have the right to have your personal data erased.
  • Right to withdraw consent: This means you have the right to withdraw your consent.
  • Right to restriction of processing: this means that in some cases you can have the way your personal data is used restricted.
  • Right to portability: this means that you have the right to transfer your personal data to another controller.

To exercise one of the above rights, you must send a request to This email address is being protected from spambots. You need JavaScript enabled to view it.. The use of these rights will be offered to you free of charge.

In Ice Rink Leuven we sometimes take photos and video recordings of our visitors. We then use these for our Facebook page, flyers and other promotional material, website and atmospheric reports. By purchasing a ticket and / or visiting Ice Rink Leuven, you tacitly give permission to take and publish non-posed, spontaneous photos and atmospheric images. For targeted photos, we need your explicit permission according to the privacy law.
What are cookies?

A cookie is a small text file that a website puts on the hard drive of your computer when you visit the site. The main function of cookies is to distinguish one user from another.

IJsbaanLeuven.be places cookies with visitors.

We do this to collect information about the pages that users visit on our website, to keep track of how often visitors come back and to see which pages are doing well on the website. We also keep track of what information the browser shares. For this we use Google Analytics and Google Tag Manager. We have entered into a processing agreement with Google. These statistics are anonymous to us, but not to Google. They can use that data.

Google Tag Manager

We use Google Tag Manager to place cookies from third parties (eg Google Analytics).

Google Analytics

We use Google Analytics to see how you use our website. Among other things, we collect this information:

  • IP address (partially anonymous)
  • Which pages you visit and in what order
  • Which browser you are using
  • What kind of device is using
  • How long your visit lasts and how long you stay on pages

Your data will never be shared with third parties, except those who process this data on our behalf.

You can choose to disable cookies. You can do this at the bottom of every page of this website.
You can also do this by using the options of your browser. You can find more information about these options on the website of the provider of your browser.

For security reasons, several cameras have been installed in the Leuven Ice Rink. These images are only used in the event of an incident or if requested by the police. These images are only shared with police units on their specific request. These images are not kept by us for longer than 6 weeks, unless requested by the police or authorities.
If you contacted us via social media (Google My Business, Messenger, Whatsapp, Facebook, Instagram, LinkedIn, ..) to ask a question about our services, we will only use your data to answer your question.
 

Ask or report a problem

If you would like to receive more information, or have questions about the privacy policy, or would like to report a problem, you can contact us by e-mail. Our email address is This email address is being protected from spambots. You need JavaScript enabled to view it..

Complaints

If you have a complaint, you can always address it to the Commission for the protection of privacy:

  • Drukpersstraat 35, 1000 Brussels
  • Tel: +32 (0) 2 274 48 00
  • Fax: +32(0)2 274 48 35
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • URL: https://www.dataprotectionauthority.be/citizen

AJLM bv reserves the right to amend this privacy statement at any time, an updated version will in such case be made available to customers/suppliers of AJLM bv on the website of IJsbaan Leuven. The new version is always valid from the moment of publication.

At the top of this article you can find the date of the last update, above the image.

Disclaimer

Found an error in our translations?

This website is a translation of www.ijsbaanleuven.be and is for information only for our English-speaking customers. The information on this site may be out of date or incorrect, even though we do our best to keep it as correct as possible. All correct information can be found on www.ijsbaanleuven.be.